OS. ONE and Monitoring – Imeon Energy

Is it normal to see periods during which my inverter feeds into and consumes from the public network at the same time, on my monitoring interface?

IMEON ENERGY — Fri, 09 Mar 2018 12:42:48 +0000

It’s perfectly normal. The IMEON web portal samples inverter’s performance data with an interval of 15 minutes. During these 15 minutes, it is likely that the solar inverter has successively fed power to the grid and consumed power from it, it is therefore not unusual that information concerning both, consumption from and injection to electricity grid are displayed together.

Web Imeon Monitoring rendered values and improvements to come:

IMEON ENERGY — Mon, 26 Feb 2018 10:00:08 +0000

Datas are reported on a 15mins period.
Graphics will be enriched and contain further informed Y axis. Some algorithms are to take place in lieue of some of the fields currently notified as ‘coming soon’.
• Verify that the time and date settings of your inverter correspond to your local time.
• Verify your network settings make sure the DHCP has been activated.
• Verify if the inverter is connected to the internet (you should be able to use IMEON WiFi to surf on the internet).

My IMEON looses it’s WiFi connection.

IMEON ENERGY — Mon, 26 Feb 2018 09:51:08 +0000

In the event that your IMEON solar inverter loses its connection to the internet router, ask your installer to check the following:

is the quality of the WiFi signal received by the IMEON higher than 50% of the optimal value? If this is not the case, make an attempt to improve the signal quality (bring the router closer to the IMEON, move the obstacles between the router and the IMEON, change the antenna of the router if possible…).
Is the IMEON inverter’s software up to date? If it does not, update your IMEON Inverter.

Note: The IMEON may temporarily lose its WiFi connection. In this case, it automatically performs a first reconnection attempt after 10 minutes and then a second attempt after two hours. If the problem persists, check the points above.

If the problem is not solved after performing the suggested operations, ask your installer to contact IMEON ENERGY Technical Support.

Web Imeon Monitoring displayed values look static/stuck.

IMEON ENERGY — Mon, 26 Feb 2018 09:37:39 +0000

If the values displayed in the IMEON monitor appear to be stuck or frozen, check the following:

Is the power of the WiFi signal received by the IMEON greater than 50% of the optimum value? If this is not the case, make an attempt to improve the signal quality (bring the router closer to the IMEON, move the obstacles between the router and the IMEON, change the antenna of the router if possible…).
There may be a temporary interruption of internet access related to your ISP. In this case, wait until your ISP re-establishes the connection.
Try refreshing the monitoring web page using the F5 key on your keyboard.

If the problem is not solved after performing the suggested operations, ask your installer to contact IMEON ENERGY Technical Support.

No access to IMEON OS. ONE

IMEON ENERGY — Mon, 26 Feb 2018 09:19:02 +0000

• Verify if the software version of the OS. ONE app used by your inverter is 1.7.6.2 or higher (see tab “About”). To update your inverter contact your reseller or IMEON support team.
NOTE: Make sure to inform your reseller or IMEON support team of the software package version currently used by the inverter.

I don’t have access to monitoring user data.

IMEON ENERGY — Mon, 26 Feb 2018 08:55:56 +0000

If you can not access the IMEON monitoring data, check the following with your installer:

Do you have a user account for IMEON monitoring? If this is not the case, your installer must create a user account.
Do you use a web browser compatible with IMEON monitoring? We recommend using Google Chrome, Firefox, Safari or Opera.
Does the inverter’s serial number assigned to your monitoring user profile match the serial number of your IMEON inverter? If this is not the case, ask your installer to contact IMEON ENERGY technical support.
Does the time and date of your inverter match your local time? If this is not the case, adjust the time and date of your IMEON.
Is the IMEON inverter connected to the Internet? You can check this by connecting a computer (or smartphone) to the IMEON WiFi. Once logged in, try browsing the web. If you can not browse the web, IMEON is not connected. Restore the connection to the web.

If, after checking all the above, you still do not have access to IMEON monitoring, ask your installer to contact IMEON ENERGY technical support.